Refund and Return Policy

Civet Holdings LLC

Overview

Effective Date: January 1, 2026

This Refund and Return Policy applies to purchases made through the website operated by Civet Holdings LLC (“CHL”, “we,” “us,” or “our”). By completing a purchase on our website located at https://www.civethodings.com (“Website”), you agree to the terms of this policy.

1. DIGITAL PRODUCTS

All sales of digital products, including but not limited to downloadable files, software, templates, and online courses, are final. Once the product has been delivered or accessed, no refunds will be issued except where required by law. If your software, plugin, cloud access, mobile or web application, digital or downloadable file requires a passcode, software key, confirmation code prior to access, the code must be purchased in advance or with the digital product.

2. PHYSICAL PRODUCTS

If your purchase includes physical goods, you may request a return within 14 days of delivery. Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Shipping costs for returned items are the responsibility of the
customer unless the item was defective or incorrect.

3. DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item, please contact us within 7 days of receipt
with photo evidence and order details. We will either replace the item or issue a full refund,
including shipping costs.

4. REFUND PROCESSING

Once a return is approved and received, we will notify you and process a refund to your original method of payment. Refunds may take up to 5 business days depending on your bank or payment provider.

5. NON-REFUNDABLE ITEMS

The following items are not eligible for return or refund:
– Gift cards or promotional credits
– Services that have been rendered or partially delivered
– Digital downloads after access or delivery

6. Shipping returns

To return your product, you should mail your product to: 950 Dannon View, SW, Suite 4103 Atlanta, GA 30331. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions or concerns about this Refund and Return Policy, please contact
us at:
Email: support@civetholdings.com
Phone: +1 (404) 557-7186
Mail: 950 Dannon View, SW Suite 4103 Atlanta, GA 30331